Payment & Delivery

Delivery Options

Automatic

No more worrying about checking your tank or remembering to call us when it’s getting low. Let us monitor your usage so we can make sure you always have fuel when you need it. We recommend this option, as it helps avoid run-outs and increase efficiency.

*Credit Approval Required*

Will Call

If you use another heating source or have inconsistent usage, please keep an eye on your tank level and give us a call when you are no lower than 25%. For propane, we require a minimum delivery of 200 gallons (or a tank fill for smaller size tanks). For any other fuel, a minimum delivery of 150 gallons is required.

*We prefer a 3-day notice for delivery to ensure we can get you fuel before you run out. There may be an additional charge if you require same day delivery or if we have to perform a leak test on an empty propane tank*

Tank Monitoring

We offer both cellular and satellite devices that monitor and report your tank level. These devices are most beneficial to high volume or inconsistent users. *Fees may apply*

Emergency

We are available 24/7 to make sure you have fuel. However, extra charges may apply to emergency deliveries made outside of normal hours or for propane tanks that are empty upon delivery and require a leak test. 

Payment Options

We accept cash, check, and credit card payments.

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Customers can pay the driver, mail payment, stop at one of our offices, or make a credit card payment online or over the phone. Cole Oil & Propane is also able to securely store your credit card information for Automatic Bill Pay or Recurring Budget Payments.

Payment Terms

Payment is due 30 days from the date of delivery. A finance charge of 1.5% per month will be charged on all past due invoices.

Additionally, we offer a $0.10 per gallon discount for invoices paid within 10 days of delivery.

All renters will be filled on a COD (“Cash on Delivery”) basis for the first year. After this period, our standard 30-day payment terms may apply upon credit approval.

PreBuy Programs

PreBuy information is mailed mid-May and again mid-August. The only program available in May is the Fixed Price PreBuy program for propane customers. All programs listed below are available in August for both fuel oil and propane customers. Please note, these programs are completely optional.

Terms of Agreement

  1. Customer must have a zero or credit balance in order to participate in a PreBuy program.
  2. Any customer participating in a PreBuy program will be put on Automatic Delivery unless otherwise discussed with a Cole representative.
  3. If an Automatic Delivery customer runs out of contracted gallons, it is the customer’s responsibility to contact the office if they do not want any additional deliveries.
  4. Contracts end when contracted gallons are used in full or the contract period ends, whichever comes first. Budget Programs run through June regardless. Any overage will be due at the end of the program.
  5. Any gallons remaining at the end of the contract period will be converted to a credit balance and may be used toward next year’s contract.
Fixed PreBuy

Offered twice per year, starting June 1st or September 1st, our Fixed PreBuy program allows customers to lock in their fuel at a guaranteed price per gallon for the heating season (until June 1st of the following year). The full contract amount must be paid at the time of contract signing.

Number of Gallons x Fixed Price per Gallon = Total Contract Amount

*Customer pays fixed price for contracted number of gallons, regardless of market price

Capped PreBuy

Offered only once per year, running September 1st thru June 1st of the following year, our Capped PreBuy program is similar to our Fixed PreBuy program. It allows customers to lock in their fuel price for the heating season and must be paid in full at the time of contract signing. However, this program is based on a cap, or maximum, price per gallon and allows customers to take advantage of market prices lower than the contracted price while still protecting them from higher market prices.

Number of Gallons x Capped Price per Gallon = Total Contract Amount

*Customer pays the lower price (between market & capped) for contracted number of gallons, depending on market price

Budget Program

Offered only once per year, running September 1st thru June 1st of the following year, our Budget Program allows customers to lock in their fuel price per gallon for the heating season while providing the convenience of a consistent monthly payment.

Number of Gallons x Budget Price per Gallon = Total Contract Amount

Total Contract Amount ÷ 10 (Sept – June) = Monthly Payment

*Customer pays fixed price for contracted number of gallons, regardless of market price